Everything you need to automate support
Built-in voice, chat, actions, knowledge base, CRM, and team management — all powered by AI.
Real-time Voice Agent
Live voice support via WebRTC. Customers speak naturally while the AI understands intent, searches your knowledge base, and executes actions — all in real time.
Streaming Chat
Instant AI chat with streaming responses. Resolves issues autonomously, grounded in your actual docs and CRM data.
Automated Actions
The AI processes refunds (with eligibility checks), cancels subscriptions (with retention offers), checks order/claim/payment status — no human needed.
RAG Knowledge Base
Upload docs and policies. They're automatically chunked, embedded with OpenAI, and searched via pgvector to ground every response in factual data.
Identity Verification
Before any sensitive action, the AI verifies the customer via email + order number or phone digits. Three attempts, then automatic escalation.
Multi-Model AI
Choose between Gemini 3 Flash, Claude 3.7 Sonnet, or GPT-5 Mini per organization. Switch models anytime from the settings page.
Custom System Prompts
Fully editable system prompt per organization. Define your AI agent's personality, tone, and behavior to match your brand.
Risk Scoring
Every action gets a risk score. High-value refunds are auto-escalated. Amounts over $500 are flagged, over $100 are risk-scored.
Audit Logs
Every AI action is logged with action type, parameters, result, risk score, and timestamp. Filterable audit log viewer in the dashboard.
CRM & Customer Data
Full customer profiles with linked orders, subscriptions, claims, and payments. Bulk import via CSV. Customer detail views with complete interaction history.
Multi-Tenant Architecture
Each organization gets fully isolated data, users, AI settings, and knowledge bases. Row-level security across all tables.
Team Management
Invite team members via email with role assignment. Five roles: Super Admin, Admin, Supervisor, Agent Reviewer, Developer — each with scoped permissions.
Conversation History
All chat sessions are persisted, searchable, and linked to verified customers. Browse conversations with message counts and timestamps.
Text-to-Speech
Built-in TTS synthesis via Inworld API. The voice agent speaks naturally with configurable voice output for real-time conversations.
Email Notifications
Transactional emails via Resend — verification, team invitations, and acceptance notifications with branded HTML templates.
Dashboard & Analytics
Overview dashboard with stats grid, recent activity feed, and quick actions. Monitor your support operations at a glance.
Secure Authentication
Email/password auth with bcrypt hashing, email verification with 24h token expiry, and session management via NextAuth.
Intent Classification
LLM-based classification of 9 intent types with confidence scores. The orchestrator routes each intent to the correct action handler automatically.
See it in action
Book a demo or start building for free today.